Privacy Policy

This Privacy Policy sets out what you can expect when Plumbers4Drains collects and handles any personal information you share with us. We are committed to protecting your data and respecting your privacy—whether you’re booking a service, contacting us, or simply browsing our website.

Website Visitors

When someone visits www.plumbers4drains.uk, we use tools such as Google Analytics to help us understand how people interact with our website.

This involves collecting general internet log data, such as:

Which pages are visited

How long visitors stay on our site

What type of device or browser is used

This data is anonymised and cannot be used to identify you. We do not allow Google—or any other third party—to attempt to find out who you are through this information.

If we ever wish to collect personal data via our website (e.g., through a contact form), we’ll always make this clear at the point of collection—explaining what data we’re asking for and how we plan to use it.

Search Activity

Search functions on our website may log search queries anonymously. This helps us improve how users navigate our site and enhances our content based on what people are looking for.

No personal information is linked to any search activity, and we do not track individual users through search queries.

Email Marketing and Communication

From time to time, we may send you service updates, booking confirmations, special offers, or important business announcements.

To manage these communications, we may use trusted email service providers such as Mailchimp, Sendinblue, or similar platforms.

These tools allow us to see:

If an email has been opened

Whether links were clicked

The general location or device used to access the email

This information helps us tailor future emails and improve the quality of our messages. You can unsubscribe at any time by clicking the link at the bottom of our emails or by contacting us directly.

We do not share your email address or personal data with any third-party marketers.

Cookie Policy

Our website uses cookies to improve your browsing experience and to help us understand how the site is performing. By continuing to use our website, you agree to our use of cookies.

What Are Cookies?
Cookies are small text files stored on your computer or mobile device when you visit a website. They allow websites to recognise your device and remember certain information.

Types of Cookies We Use:
Essential Cookies – Help the website function properly, such as remembering your login or page preferences

Performance Cookies – Track how visitors use the site, so we can make improvements

Functionality Cookies – Remember your settings or preferences (like your location or device type)

Security Cookies – Help protect our website and your data

Some cookies are session-based and are removed when you close your browser, while others are persistent and remain until deleted or expired.

You can disable cookies in your browser settings if you prefer, but this may affect how the website functions.

Website Security and Performance

To maintain the security and performance of our site, we use external services such as firewalls, SSL encryption, and website monitoring tools.

These services may process IP addresses or technical browser information to detect threats or prevent malicious attacks. This data is only used for protective purposes and is not linked to any personal identity.

Data We Collect Through Our Website or Services
When you fill out a contact form, request a quote, or book a service, we may collect:

• Your name
• Email address
• Phone number
• Address of the property where work is requested
• Details of the drainage or plumbing issue
• Any messages or notes you include

We use this information to:

• Respond to your enquiry
• Arrange bookings or surveys
• Issue quotes, invoices, and reports
• Deliver our drainage services efficiently

We never collect more information than we need, and we never sell or trade your data.

Who Has Access to Your Data?

We only share your personal data when necessary to deliver our services or where legally required. For example:

Engineers or subcontractors attending your property

Payment processors or accounting software (for invoicing)

IT and security providers who help manage our systems

Regulatory or legal bodies (if required by law)

Every third party we work with is carefully selected and must follow strict data protection rules.

Your Rights

You have full rights over your personal data, including the right to:

Ask what information we hold about you

Request corrections to inaccurate data

Ask us to delete your information

Object to or restrict certain uses of your data

Withdraw your consent to marketing emails

Make a complaint to the Information Commissioner’s Office (ICO) if you feel your data is not being handled properly

To exercise your rights, contact us at info@plumbers4drains.uk.

Policy Updates

We may occasionally update this policy to reflect changes in the law or our business practices. Any updates will be posted here, and we encourage you to review this page regularly.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please get in touch.